Emergency Service


Frequently Asked Questions

What type of equipment do you service?

We work on most brands of residential heating and cooling products, including boilers, furnaces, central air systems, humidifiers and air cleaners.

Do you offer same-day service?

Yes, we usually will offer service the same day unless it is a scheduled maintenance call.

What is included in your service fees?

Our service fee includes a diagnostic fee.  Repair fees will be quoted on site after a diagnosis is made.

Do you offer a warranty on your services?

We offer a 1 year warranty on repair parts replaced during a service call. If you have a maintenance contract, the warranty on repair parts replaced during a service call is increased to 5 years rather than 1 year.

Do your technicians drive company trucks?

Yes, our technicians will be easily identifiable and will arrive to your home in a company vehicle with the Soltman Heating & Cooling logo on it.  They have company uniforms as well.

Are your technicians licensed and insured?

Yes, our technicians are licensed and insured.  They are also NATE (North American Technician Excellence) certified.

I am interested in purchasing new equipment, do you provide free estimates?

Yes, we provide free estimates for new equipment.

What type of payment do you accept?

We accept payment in the forms of cash, check or charge.   We accept all major credit cards.  Financing is available as well.

Do you have a storefront?

We have maintenance parts available for purchase in our storefront.  You can also order maintenance items and have them shipped directly to your home.

Do you offer preventative maintenance on equipment?

Yes, we do offer preventative maintenance on heating and cooling equipment.  We have yearly maintenance plans available for purchase as well.  We highly recommend having yearly maintenance done to your equipment to keep it in good working order and extend the life of your units.

How often should I change my furnace filter?

Filters should be inspected seasonally and should be replaced as needed. A minimal annual replacement is recommended.

How often should I change my humidifier pad?

Manufacturers recommend changing your humidifier pad annually.

I have noticed ice on the lines to my air conditioner, what do I do?

We would be happy to send out one of our service technicians, but please turn off the unit and turn the fan on for your furnace as it will thaw the ice faster. We will not be able to perform any service on the unit until it is thawed out.