Emergency Service

FAQs

Frequently Asked Questions

How much do you charge for a service call?

We charge a fee of $89 to diagnose the system and any repairs will be quoted by the technician after the problem is diagnosed.

Is there an additional fee for equipment located in an attic?

Yes, there is an additional $30 fee for accessing an attic space, so the diagnostic fee goes from $89 to $119.

My furnace is located in a crawl space, will you service it?

No, we do not service crawl spaces.

I am interested in purchasing new equipment, do you provide free estimates?

Yes, we provide free estimates for new equipment.

Do you offer a warranty on your services?

We offer a 1 year warranty on repair parts replaced during a service call. If you have a maintenance contract, the warranty on repair parts replaced during a service call is increased to 5 years rather than 1 year.

I have noticed ice on the lines to my air conditioner, what do I do?

We would be happy to send out one of our service technicians, but please turn off the unit and turn the fan on for your furnace as it will thaw the ice faster. We will not be able to perform any service on the unit until it is thawed out.

How often should I change my furnace filter?

Filters should be inspected seasonally and should be replaced as needed. A minimal annual replacement is recommended.

How often should I change my humidifier pad?

Manufacturers recommend changing your humidifier pad annually.

Should I have a humidifier in my home?

Yes, it is recommended you have a humidifier in your home. Most homes require additional humidity for the winter months so you feel comfortable.

Why are rating numbers important?

Rating numbers indicate the efficiency of heating and air conditioning equipment and are directly related to the amount of energy a specific model uses. The higher the rating, the more efficient the product and the lower your heating and cooling bills can be. The federal government establishes rating guidelines and sets minimum efficiency levels. For cooling, the rating is SEER (Seasonal Energy Efficiency Ratio). Gas furnaces are rated with AFUE (Annual Fuel Utilization Efficiency).

Why should I be worried about my indoor air?

We spend about 90 percent of our time every day indoors. Today’s efficient, airtight homes are excellent at conserving energy, but that also makes them better at trapping potentially irritating particles inside the home. With the rising number of people who suffer from allergies and asthma, indoor air quality has become more and more important to our general health and well-being.